Questions, problems, and ideas.
The fastest way to get help is email:
Masstone is made by one person. You'll normally hear back within a couple of days. If you're reporting a problem, mentioning your device and whether you're on the iPhone, iPad, Mac or Android version helps a lot.
Not necessarily. Masstone is a mixing aid, not a lab instrument: the photo's lighting, your camera's white balance, and your own brand of paint all shift the result. The recipe tells you which tubes to reach for and roughly in what proportion, expect to fine-tune the last stretch by eye, as you would with any mix.
Open My Paints and tap Edit box. Recipes only ever use paints in your box, so keeping it accurate is the single biggest thing you can do to get useful mixes. A fresh install starts with a common 10-tube starter box.
A star marks a go-to paint: one most of your mixes should come from. Starring nudges the search toward those tubes, so a specialist pigment isn't summoned when a staple lands close enough. It's a soft preference, not a rule: when an unstarred paint gives a clearly closer mix, the app says so.
Because several different pigment sets genuinely end up within a hair of each other (common with muted, greyish colors) rather than pretend one is the winner, Masstone shows them as options and lets you pick the one that suits your palette.
Acrylic dries darker than it looks wet. In acrylic mode Masstone shows the dry color, which is what has to match your painting, and the wet color, which is what should be sitting on your palette while you mix.
No. Everything happens on your device, photos are never uploaded, and the app collects no personal data at all. The details are in the privacy policy.
iPhone, iPad and Mac via the App Store, and Android via Google Play.
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